Frequently asked questions

  • Account
  • Trainings
  • Payment
  • Community
  • Technical

Account

How do I create a new Learner Account?

Welcome to your online school. To Log In to your school you have to create a new account. There are two ways to accomplish this: The first one is to simply connect with one of your social network accounts. It's the easiest way by far since you don’t need to remember yet another password. To log in, simply click on the button corresponding to the social network you prefer to use and follow the process. You will be asked to confirm your email address, so make sure that you enter a valid email address.
The second option for creating a new account is using your email. Click on the Create Account link that can be found in the login form.
Fill out the simple registration form with your name, email and desired password and click on the Start your learning journey button.
That’s it, you may now access the online school and browse through the available courses.

How to Log In to my School with an existing Account?

If you've used a social account (Facebook, Twitter, Linkedin, Google) to register to the school then all you need to do is click on the respective button in the Login form.
If you've used your email to register for the school then simply fill out your e-mail and password in the login form and click Login.
That's it. :)

Problems Logging in to your School?

First of all make sure that the combination of e-mail and password you tried is correct (for security reasons our error message doesn't explicitly reference whether you made a mistake in your email or password. This is deliberately so to make it harder for malicious individuals to guess any account details). If you are still having problems it might that have forgotten your password. In this case you can simply ask for a new one to be sent out to you. Click on the Forgot your password? link located just below the Login button.
Type the email that corresponds to your account and click Send. An email will be sent to you with a link for setting a new password for your account. If you don’t see the email appearing in your Inbox, make sure to also check the spam folder as it may have been accidentally caught by your email's spam filter. If this is the case then make sure to identify this message as Not spam so that you don't lose any future correspondence from your online school.

How can I Edit / Insert my account details (Profile Picture, Biography, Locations etc)

When logged in to your school, click on the top bar Profile suboption after hovering your mouse over the Me top bar option. This will lead you to your profile page.
There, click on the edit button and start changing your personal info. You can update your name and email, add a short bio so other members of the community can learn more about you and add your social accounts so that others can contact you.

How can I change my password?

Changing the password can be done from the online school's log in form (you have to be logged out). Go to the login form and click on the Forgot your password? button that can be located right under the Login button.
Insert the email of your account and click OK.
You will soon receive an email containing a link for resetting your password. If you don't receive this email after a few minutes, please check the spam folder of your email account as the reset email may have accidentally been held up by your spam filter.

Trainings

I purchased a course. How do I access it?

If you have already purchased a course you only need to visit the course's page and you will have full access to the content. Alternately, you can access the starting page of your school. The courses you have purchased will appear at the top of the course list. By clicking on a course card you will be directed to its contents.

How do I navigate inside a training?

Once you access a training, you will find a full table of contents at the left-hand side of the screen. You can browse through the sections and access the learning unit you would like to study. In most cases you would be better off when simply following the linear course order proposed by the course instructor. In the future you can always come back re-visit any learning unit you wish. Note that learning units that you have visited / completed are marked with a discrete check mark.

Do I have to be online at a specific time to take a training?

No, you can learn whenever you want. The course remains online around the clock. All you need is internet access and a fairly modern browser.

How long does it take to complete a training?

It depends on you. It's important to mention that each student has his own speed of learning. Somebody who works in a full time job and just learns for 1-2 hours a day will need more time than somebody who studies half a day. We will try to keep you motivated throughout the training, but you decide if you gonna need a few weeks or a few months.

Here are some estimations:

You have 1.5 hours a day:
If you find time for about 1.5 hours a day, i.e. 10 hours a week, you can complete the training in just 1.5 months.

You have 1 hour a day:
Or you learn 0.8 hours a day (approx. 50 minutes), i.e. 5 hours a week, then you can complete the training in 2.5 months.

You have 0.5 hours a day:
If you only find time to study for 15-30 minutes a day, then you can complete the training in 5-7 months.20-30 minutes a day, that can be a bus/train ride or warm-up time on the cross trainer .

Does access to my paid training expire?

Our Advanced Fitness Trainer License currently has no time limitation. So you will have lifetime access to it.

Can I test a training or lesson before deciding to purchase the full training?

We offer a self assessment as well as the first module of our trainings for free. We trust in our quality and want to show it to everybody who is interested. The self-assessment is intended to give direction as to what level of knowledge you currently have.

How do I know that you have received my order?

Once your payment has been successfully processed, your training will be immediately accessible to you. If the training hasn't unlocked despite you payment going through, then please contact us here and you will be given access to the training asap.

How soon will I get access to my courses?

You will get access to your training immediately after your make an online purchase (or when you have been manually enrolled by us.

How do I access a training that I have completed?

You can access your training anytime simply by logging in to the platform and visiting the training page.

How do I exit from the School?

If you want to log out from the online school simply click the Sign out option that can be found at the top-right menu.

Payment

What forms of payment do you accept?

How do I get a refund?

For cancelling a training enrollment or asking for a refund please contact us here.

How do I know that you have received my order?

Once your payment has been successfully processed, your training will be immediately accessible to you. If the training hasn't unlocked despite you payment going through, then please contact us here.

Where is the invoice for the training I just bought?

You can find fully detailed invoices for all the trainings you have purchased in the Account page, which can be found by hovering your mouse over the Me top bar option.

I was given a discount coupon to this school. How can I use it to buy a course with discount?

You can enter your discount / coupon code in the checkout windows for the training. If you don't see a discount / coupon line in the checkout window, then we don't have any active discount / coupon codes at the moment.

Technical

Troubleshoot issues with Video

Our video player automatically tries to adjust the video quality to your internet speed, giving you the highest quality possible but in certain cases, for very slow connections, this might not be possible. If you’re experiencing excessive buffering during playback, it’s probably because your Internet connection cannot support continuous playback of the video. In this case try to reset your connection/internet router or, if possible, try accessing your online courses using a better internet connection.
You may also want to try one of the following: 1. Close extra browser tabs or other applications that may be using up your bandwidth. 2. Make sure you're using the latest version of your browser.

What Browsers are Supported?

We support the latest versions of all well-known browsers. For optimal studying experience we recommend using Mozilla Firefox or Google Chrome.

Can I learn on my iPad or tablet?

Of course you can. This online school is fully responsive in all kinds of electronic devices.

Can I learn on my iPhone or smartphone?

Of course you can. This online school is fully responsive in all kinds of mobile devices. For optimal experience you can use the mobile version of Google Chrome, if your device supports it.

Is Internet Access Required?

Internet access is required since all of the course contents are online. We also recommend using a broadband internet connection, especially when you have to go through video content.

Recommended Technology

Just a broadband Internet connection and the latest version of your favorite browser.

Community

How to send a private inbox message to another Learner?

Click on the top bar Inbox suboption after hovering your mourse over the Me option.
Then click on the New message button.
Select the co-learner you would like to send the message to (start typing @ and the name of the student. A list of suggested accounts will appear and you can pick the right one). The fill out your message and click the send button.